Clear answers before you order
Frequently Asked Questions
Natural materials and custom work raise good questions. Here is what to expect.
Is every stone the same shape?+
No. Dimensions, color, surface, thickness, edge detail, and shape vary naturally.
Can I choose the exact stone?+
The selection process depends on available material and the product. Confirm the approval process before public launch.
Can you engrave a photograph?+
Some photographs can be translated into suitable artwork depending on image quality, detail, size, and surface.
Can I submit my own artwork?+
Yes. Artwork and logos are reviewed for clarity, permission, and engraving suitability.
How long does a custom order take?+
Timing depends on material, artwork, size, complexity, shipping, and seasonal demand. Publish a range after confirmation.
Do I receive a design proof?+
A proof may be provided when appropriate. Confirm inclusions, revisions, and fees before launch.
How much does shipping cost?+
Shipping depends on size, weight, packaging, destination, and service.
Is local pickup available?+
Yes. Local pickup in Bath, New York can be arranged after completion.
What if a stone arrives damaged?+
A damage and replacement policy must be approved before public launch.
Do you offer wholesale pricing?+
Yes. Qualified partners can request private wholesale information.